BT/EE
BT/EE
Hello, just wondering if anyone has moved broadband/internet from BT to EE and how that was.
If you had a bt email address, were you able to keep it?
I also believe that all the "legacy" telephone connections are being phased out by the end of the year, so if you know anything about this, please share!
Thanks.
If you had a bt email address, were you able to keep it?
I also believe that all the "legacy" telephone connections are being phased out by the end of the year, so if you know anything about this, please share!
Thanks.
Re: BT/EE
I know nothing about BT/EE changeover … but this is a pretty clear explanation of the end of ‘analogue landlines’.
https://news.sky.com/story/how-will-the ... o-12951213
https://news.sky.com/story/how-will-the ... o-12951213
- Stokey Sue
- Posts: 4610
- Joined: Mon Jun 06, 2022 1:18 pm
Re: BT/EE
You can keep a BT email address if you move from BT but they charge you a fee
- herbidacious
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- Joined: Tue Jun 14, 2022 8:11 am
Re: BT/EE
We already had to move too a digital/broadband line with BT. We ended up buying new phones but not necessary, I think. (BT phones are not the best, imo.) No one ever rings us apart from the occasional scam/spam call so can't really say if it's made much difference. You don't need an answer machine. Possibly you can't use one.
Had some issues with the phone less than a year in that seems to have been sorted by new batteries (
)
We've not switched to EE with the internet. Not planning to. is there a benefit in doing so? Presumably they are using the same equipment. Our contract runs out soon so I should look into it.
Our neighbours seem unhappy with Virgin after switching so won't go there...
Had some issues with the phone less than a year in that seems to have been sorted by new batteries (

We've not switched to EE with the internet. Not planning to. is there a benefit in doing so? Presumably they are using the same equipment. Our contract runs out soon so I should look into it.
Our neighbours seem unhappy with Virgin after switching so won't go there...
- Stokey Sue
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- Joined: Mon Jun 06, 2022 1:18 pm
Re: BT/EE
I’m with Virgin who are also, like all suppliers, moving from old school copper wire phones to broadband (VOIP) phones, when my old line developed a fault I was switched early, the old phone works (very old ones may need to be replaced), the only difference I notice is that the phone is now on my desk not hidden in the corner where the old phone sockets was.
- herbidacious
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- Joined: Tue Jun 14, 2022 8:11 am
Re: BT/EE
I managed to plug my 70s dial phone in.
Re: BT/EE
Thanks, all.
It looks as if we've been moved, so we're stuck with it.
Basically, when our internet was down for over 24 hrs OH contacted BT. They transferred us to EE as that meant we could get some sort of mobile network backup for if/when the internet goes down again.
Unbeknown to him this was in effect a complete migration, so, even if we wanted to, we couldn't go back to BT. We still have/had a BT landline.
He spoke to EE this morning as in the meantime we had seen a lot of negative reviews, and he wanted to cancel the move. However, he was told it's not possible as it's already gone through. And, indeed, our landline is now no longer working.
It looks as if we've been moved, so we're stuck with it.
Basically, when our internet was down for over 24 hrs OH contacted BT. They transferred us to EE as that meant we could get some sort of mobile network backup for if/when the internet goes down again.
Unbeknown to him this was in effect a complete migration, so, even if we wanted to, we couldn't go back to BT. We still have/had a BT landline.
He spoke to EE this morning as in the meantime we had seen a lot of negative reviews, and he wanted to cancel the move. However, he was told it's not possible as it's already gone through. And, indeed, our landline is now no longer working.
- Earthmaiden
- Posts: 4243
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- Location: Wiltshire
Re: BT/EE
My phone's gone digital too. It means I can no longer use the handset I kept in case of power cuts and that my phone had to be moved next to my router in the spare bedroom.
Fortunately I have two linked phones so moved the primary one to the bedroom and the secondary one downstairs.
I would have dumped the phone as the main feature for me was being able to use it if the power was off. Virgin charge more for a package without a phone than with, so I've kept it until I eventually change supplier .
The firms advertise special attention for those who use care line services. A couple I know, who subscribe to such a service made sure the installers and the care firm knew they had been earmarked to change to digital. A young chap came and looked at their set-up and said he couldn't move the router from upstairs. The speaker/microphone where they speak to the carer HQ is now upstairs (they live soley downstairs, the man of the couple can get upstairs but with great difficulty) and they now have to stand at the bottom of the stairs and shout then listen carefully to the carer speaking. All parties have taken it up with each other but nothing has changed. The house is similar to mine, the only reason you couldn't move the router would be laziness/cost on the part of the supplier. You need to make a fuss if your router is not where you want your phone to be.
Fortunately I have two linked phones so moved the primary one to the bedroom and the secondary one downstairs.
I would have dumped the phone as the main feature for me was being able to use it if the power was off. Virgin charge more for a package without a phone than with, so I've kept it until I eventually change supplier .
The firms advertise special attention for those who use care line services. A couple I know, who subscribe to such a service made sure the installers and the care firm knew they had been earmarked to change to digital. A young chap came and looked at their set-up and said he couldn't move the router from upstairs. The speaker/microphone where they speak to the carer HQ is now upstairs (they live soley downstairs, the man of the couple can get upstairs but with great difficulty) and they now have to stand at the bottom of the stairs and shout then listen carefully to the carer speaking. All parties have taken it up with each other but nothing has changed. The house is similar to mine, the only reason you couldn't move the router would be laziness/cost on the part of the supplier. You need to make a fuss if your router is not where you want your phone to be.
- herbidacious
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- Joined: Tue Jun 14, 2022 8:11 am
Re: BT/EE
I had one of those things sent to us when our internet went down, but maybe it was before the EE take over.
I might get rid of the land line. Was just talking to T about how during the bombings on 2005 mobile phones stopped working for a while. But who would I be ringing now my mother is gone... We have no landlines at our respective offices.
I might get rid of the land line. Was just talking to T about how during the bombings on 2005 mobile phones stopped working for a while. But who would I be ringing now my mother is gone... We have no landlines at our respective offices.
- Stokey Sue
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- Joined: Mon Jun 06, 2022 1:18 pm
Re: BT/EE
I kept the landline mainly so that there was a reliable phone on a docking station, so I could find it in the dark, at all times. And when I made the decision using my mobile inside the flat wasn’t very reliable. As the VOIP phone doesn’t work in a power cut and the mobile service is now reliable (I think due to the new handset as much as better coverage) it may not really be worth it.
- herbidacious
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- Joined: Tue Jun 14, 2022 8:11 am
Re: BT/EE
Ah yes. I forgot the mobile signal aspect. I have to go into the (cold) front room to get a decent mobile signal, and even then... Old house, thick(ish) walls, I think. But new BT broadband phones aren't great either.
Re: BT/EE
Phew, it all seems to be working ... and the landline is as well, with our existing handsets.
A friend just rang me on the landline out of the blue and it seemed fine. Slightly "scratchy" not sure how else to describe it, but really fine. No worse, or better than the previous non-digital line.
We've connected most of our equipment, just our tablets and the printer to do now. The tablets might work with the QR code, as our mobiles did, but we'll definitely have to key in the printer.
Oh yes, and OH managed to connect our TV and firestick, patiently keying in all the gobbledy-gook on the crap remotes and with dilated pupils (he was at the Western Eye Hosp this morning)
A friend just rang me on the landline out of the blue and it seemed fine. Slightly "scratchy" not sure how else to describe it, but really fine. No worse, or better than the previous non-digital line.
We've connected most of our equipment, just our tablets and the printer to do now. The tablets might work with the QR code, as our mobiles did, but we'll definitely have to key in the printer.
Oh yes, and OH managed to connect our TV and firestick, patiently keying in all the gobbledy-gook on the crap remotes and with dilated pupils (he was at the Western Eye Hosp this morning)

- herbidacious
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- Joined: Tue Jun 14, 2022 8:11 am
Re: BT/EE
I am a tad confused by this BT/EE thing. I just opened my email page - I need to sign in - and it announced that BT is becoming EE. It then suggests both BT packages and EE ones. Fundamental logic suggests that if they are the same, having both types of packages is a bit odd. I suppose I need to read on, but can't be bothered right now. (I know it's an offers for new customers vs existing ones, but still...) Clicked on the broadband upgrade tab, it asked me to sign it, and I got an error message. Hopefully a temporary thing. Email is ok.
- herbidacious
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- Joined: Tue Jun 14, 2022 8:11 am
Re: BT/EE
ok making myself look at this now as I am out of contract with BT soon and I can't renew our current package. EE seem to be £10 a month cheaper than BT? Did you phone them, KC? Any downsides? I currently have the Wholehome thing with BT which is expensive to replace. I wonder if it works with the EE equipment. (Not convinced it works at all tbh...)KeenCook wrote: ↑Mon Jan 13, 2025 8:51 pm Hello, just wondering if anyone has moved broadband/internet from BT to EE and how that was.
If you had a bt email address, were you able to keep it?
I also believe that all the "legacy" telephone connections are being phased out by the end of the year, so if you know anything about this, please share!
Thanks.
I suppose if I have to pay £7.50 a month to keep my email address it's not such a big discount...
- herbidacious
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- Joined: Tue Jun 14, 2022 8:11 am
Re: BT/EE
Also does anyone know what this means?
Is it £54.99 for 2 years or does it go up the the prices is quotes in a smaller font on those dates. Or are those the prices if you subscribe after those dates? I know I am being a bit thick... OR, they aren't explaining themselves clearly.
Is it £54.99 for 2 years or does it go up the the prices is quotes in a smaller font on those dates. Or are those the prices if you subscribe after those dates? I know I am being a bit thick... OR, they aren't explaining themselves clearly.
- herbidacious
- Posts: 4684
- Joined: Tue Jun 14, 2022 8:11 am
Re: BT/EE
Hmm it's not really £54.99 for 24 months then... but rather just for two(ish) months. Perhaps I should ring them. The asterisk does not cross refer to this.
Re: BT/EE
Herbi, I'll ask OH what he pays, it was £10 less a month than BT; he also used BT for his mobile so that obviously got transferred to EE too. There was a delay in the delivery of his new sim card (while I was in Switzerland) and they gave him a £20 credit.
Oh, and we also pay extra as we have a booster box or whatever it's called upstairs on the top floor, as both the boys need good internet when they are here, and that costs quite a bit.
Oh, and we also pay extra as we have a booster box or whatever it's called upstairs on the top floor, as both the boys need good internet when they are here, and that costs quite a bit.